Redefine Your
Customer Experience

With Retently, businesses can collect, analyze, and act on customer feedback to redefine their customer experience.

About Us

Experience

Retently was founded in 2016 by a team of entrepreneurs and professionals with previous experience in running customer-centric service teams. Our name, Retently, comes from the word “retention”, which is at the core of our mission and values.

Mission

Our mission is to help businesses collect, analyze, and act on customer feedback to improve the customer experience and drive retention. We believe that happy customers are the key to long-term success, and our platform is designed to make it easy for companies to listen to and engage with their customers.

Values

Our values are rooted in our commitment to continuous improvement. We believe in the power of feedback to drive growth and success, and we strive to provide our customers with intuitive and powerful tools that make it easy to collect, analyze, and act on customer feedback.

Commitment

We are a privately owned, bootstrapped & lean company laser-focused on helping customer-centric brands improve their customer experience.

9

Years of product development

12

Experienced professionals

1000 +

Brands trust Retently to enhance their CX

1,200,000

Surveys sent by Retently each month

Roadmap

Retently is a customer satisfaction survey platform that has been helping businesses collect and analyze feedback since 2016.Initially focused on Net Promoter Score® (NPS®), we quickly expanded our offerings to include other CX metrics such as Customer Satisfaction (CSAT) and Customer Effort Score (CES). This allowed us to become a complete CX platform, capable of supporting Ecommerce brands and B2B businesses as they track and improve their Customer Experience.We are proud to offer a platform that integrates seamlessly with popular Store, BI and CRM platforms, making it easy for businesses to collect and analyze valuable feedback from their customers.
Roadmap

Core Team

Our core team at Retently is a diverse group of experienced professionals, distributed across the globe. As a remote-first company, we're able to bring together top talent from around the world to work on our cutting-edge product. Our team includes former employees of companies such as Apple and Intercom, with backgrounds in engineering and business development. Together, we're dedicated to driving innovation and delivering results for our clients.

Our Customers

Empowering Ecommerce brands and B2B companies to build better customer experiences.

PSD Hits an NPS Score of 72 Through Multi-Channel Feedback Across 4 Touchpoints
CASE STUDY

PSD Hits an NPS Score of 72 Through Multi-Channel Feedback Across 4 Touchpoints

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Epic Gardening Achieved an Unmatched NPS Score of 88 Through Community Building
CASE STUDY

Epic Gardening Achieved an Unmatched NPS Score of 88 Through Community Building

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How Jones Road Beauty Achieved 96% Customer Satisfaction
CASE STUDY

How Jones Road Beauty Achieved 96% Customer Satisfaction

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Contact Us

At Retently, we are always happy to hear from our customers and prospective clients. To get in touch, use the contact form below, which is the quickest and easiest way to reach us.

Europe

72 Mihai Eminescu st, of 206
Chisinau, 2001
R. MoldovaPhone: 373.22.456565

North America

1606 Headway Cir STE 9078
Austin, TX 78754
United StatesPhone: 1.650.396.9091

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