Two Different Missions
Each platform's original goals drive its entire roadmap, from the features it prioritizes to the way its reporting tools either enhance or undermine your CX efforts.
Retently
Helps you understand and improve CX by focusing on NPS, CSAT, and CES across every touchpoint, mixing in AI analytics, smart automation, and deep integrations for brands that outgrow simple review widgets.
Stamped
Is good at collecting product reviews, photos, and loyalty points for Shopify stores. Its NPS pop-up was annexed later and appears only in the highest-tier plan. Surveys remain a sidekick to ratings, UGC, and rewards.
Quick-View Comparison
CX Focus
Retently is built for end-to-end customer experience measurement, while Stamped is centered on reviews, user-generated content, and loyalty points.
Cost to Unlock NPS
Retently starts at $49 per month with full CX features; Stamped requires at least $249 per month to access its NPS module.
Delivery Channels
Retently can send surveys via email, in-app widgets, web pop-ups, kiosks, and SMS; Stamped largely limits surveys to the confirmation page with optional email or SMS follow-ups.
Logic & Targeting
Retently supports advanced customer segmentation, global and per-survey throttling, and lifecycle triggers; Stamped relies on simple if-then rules.
Analytics Depth
Retently provides AI sentiment, issue spikes, and product or agent dashboards; Stamped shows revenue-driven review charts and basic NPS trends.
Automation Options
Retently triggers autoreplies, real-time alerts, and Gorgias ticket creation; Stamped focuses on sending promo codes and Klaviyo tags.
What Retently Does Better
Retently unifies CX tracking across every store, journey step, and support rep, layers in AI that flags sentiment spikes and at-risk SKUs before they escalate, and closes the loop with order-aware surveys that reach customers at the perfect moment.
Omnichannel CX Visibility
- Multi-Store, Multi-Branch Insights: Compare NPS, CSAT, and CES across every Shopify storefront or physical location without exporting a spreadsheet.
- Touchpoint-Specific CX Tracking: See exactly where friction appears - checkout, delivery, return, or support - so you know which step to fix first.
- Agent Performance Metrics: Roll ticket-survey scores up to each rep, rank them by NPS/CSAT, and spot coaching opportunities or star performers.
- Stamped limits you to a single NPS score after purchase, with no location, journey, or agent slicing.
Proactive Issue & Product Intelligence
- Automated Issue & Spike Detection: Track surges in customer complaints, the products most affected by an issue, complete with anomaly trend lines for faster triage.
- Most Affected Products Report: Surface SKUs or product families with rising negative sentiment and the exact complaints linked to each one.
- AI-Powered Classification & Insights: AI classifies every ticket by topic, sentiment, and product, with no manual tagging.
- Weekly & Monthly Actionable Reports: Slack or email reports with top complaints, affected products, and actionable insights.
- Stamped offers CSV exports and trending lines, helpful for hindsight, but not for prevention.
Data-Driven Survey & Feedback Control
- Advanced Customer Data Enrichment: Pull Shopify spend, order details, and Gorgias tags into each response, then filter metrics by any attribute.
- Smart Survey Throttling: Prevent survey fatigue with per-survey or global rules that stop overlapping NPS, CSAT, and CES requests.
- Survey Management Flexibility: Schedule, trigger, and deliver surveys via email, link, kiosk, or in-app using rules that fit any workflow.
- Stamped relies on a fixed thank-you-page pop-up and occasional follow-up email, increasing blind spots and fatigue.
