Delighted is Sunsetting: Why Switch to Retently?

Delighted will retire in June 2026, but your CX surveys don't have to. Retently matches everything you love about Delighted, fixes the parts you don't, and is the only alternative designed for B2B brands.

Why Retently is the logical switch from Delighted

Here to stay

10 years on the market, privately owned, and in active development; no sunset risk.

Familiar, yet more capable

Core features similar to Delighted, but with deeper customization everywhere.

B2B-ready analytics

Account-level NPS, CSAT, CES, multi-metric dashboards, and CRM-grade segmentation.

Migration in minutes

Import past survey responses, contacts, and properties from Delighted in minutes without interrupting live surveys.

AI insight insights

Automated topic classification, sentiment analysis, and spike detection surface risks before churn.

2 Bonus Months Free

Sign an annual plan by March 31, 2026 and get two extra months added to your subscription at no cost.

What Retently Does Better

From unlimited segmentation and simultaneous touch-point surveys to advanced reporting and AI-powered analytics.

Advanced Reporting & AI Insights

Slice results by any customer field, roll CX scores up to the account level, and have AI instantly classify every response.

  • AI Topic & Sentiment Classification: Each text feedback is auto-classified by topic and sentiment, so patterns surface instantly.
  • Advanced Trends & Roll-Ups: Aggregate NPS, CSAT, CES, and sentiment by account, plan, CSM, product, or any customer property, with trends showing sudden shifts.
  • Actionable Weekly Digests: Email top issues, rising themes, and survey results that require immediate attention, while scores sync back to Salesforce, HubSpot, Pipedrive, or your BI stack.
Account-level NPS and CX dashboard for B2B organizations
Multi-metric analytics dashboard with segmentation by account, plan, and CSM
AI-powered topic and sentiment classification for B2B survey responses

Easy Customer Segmentation

Retently lets you attach any number of custom fields to a contact and slice audiences with nested AND/OR logic.

  • Unlimited Attributes & Filters: Store as many properties and saved filters as you need; nothing is capped or pay-walled.
  • Precision Targeting: Combine CRM data, product usage, billing tier, or any custom flag to create laser-focused segments.
  • Reusable Audiences: Save a segment once and instantly apply it to surveys, dashboards, digests, or data exports.
Unlimited customer attributes and advanced filter builder for B2B segmentation
Segmented B2B survey responses with reusable audience filters

Multi-Survey Journeys & Personalization

Run onboarding, renewal, and support surveys side-by-side, then optimize each one on the fly.

  • Multi-Journey Surveys: Launch dedicated onboarding, adoption, renewal, and support campaigns simultaneously, each with its own cadence, channel, and audience.
  • Flexible Question & Template Builder: Combine NPS, CSAT, CES, multiple-choice, and open-ended questions, and restyle templates with a flexible point-and-click editor.
  • Real-Time Adjustments & Smart Throttling: Swap segments, update templates, change schedules, or pause/resume live surveys, while auto-throttle prevents overlap globally or by campaign.
Survey feedback control with enriched customer data for B2B
Advanced survey management controls for B2B feedback workflows

Trusted by Customer Success & Product Teams

Discover how growth-stage startups and global enterprises swapped Delighted for Retently, unlocked AI-powered insights, and now drive retention.

Chargify tracks customer satisfaction at every stage of the customer journey

Chargify Achieved 3x Survey Response Rate Through Multi-Channel Customer Feedback

Founded in 2009, Chargify is a leading B2B SaaS billing platform that offers a range of features to help businesses manage their recurring billing and subscription management.

Read the Chargify story
Zyte Increased NPS by 38% Through Multi-Platform Integration

Zyte Increased NPS by 38% Through Multi-Platform Integration

Founded in 2010, Zyte (formerly Scrapinghub) is a trusted leader in scalable web-scraping and data-extraction solutions, serving thousands of clients, including Amazon, Microsoft, and eBay, across industries such as e-commerce, finance, and market research.

Read the Zyte story

Ready to move before the Delighted shutdown?

Retently gives B2B & SaaS teams a platform built for long-term growth, plus features they missed in Delighted.

  • Zero-Downtime Import: Contacts, historical responses, and templates moved in one guided session.
  • B2B Insight Engine: Account-level dashboards, product trends, and AI topic classification built for SaaS teams.
  • Bonus months included: Two extra months on annual plans (one on monthly) for verified Delighted customers who sign by March 31, 2026.
Ready to move before the Delighted shutdown?

FAQ

Ready? It's Effortless.

Switching NPS platforms shouldn't feel like a project. Just export a CSV from Delighted, send it to our concierge team, and we'll import the data, launch your first Retently campaign, and let you retire Delighted - all in the same afternoon, with zero survey gaps or lost history.

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