Delighted is Sunsetting: Why Switch to Retently?
Why Retently Is the Logical Switch for Ecommerce Brands
10 Years of Stability
Retently has run continuously since 2015, giving you a proven, battle-tested platform.
Independent & Customer-First
Privately held and product-focused, Retently can't be pulled off the market by outside investors.
Feature Parity Plus Growth
All the core surveys and dashboards you know from Delighted, plus Retently power features.
Closes Delighted's Gaps
Multi-store and customer lifecycle reports, AI-powered response insights, and smart throttling.
Easy Zero-Downtime Migration
Import past survey responses from Delighted in minutes with no interruption to live surveys.
2-Month Risk-Free Trial
Delighted users get two full months on Retently to test everything before paying a cent.
What Retently Does Better
Retently keeps the core features you know and adds extra solutions built for Ecommerce that clients missed in Delighted.
Omnichannel CX Visibility
Measure experience by store, customer touch-point, and support rep from a single dashboard.
- Multi-Store, Multi-Branch Insights: Compare NPS, CSAT, and CES across every Shopify storefront or physical location without exporting a spreadsheet.
- Touchpoint-Specific CX Tracking: See exactly where friction appears - checkout, delivery, return, or support - so you know which step to fix first.
- Agent Performance Metrics: Roll ticket-survey scores up to each rep, rank them by NPS/CSAT, and spot coaching opportunities or star performers.
Proactive Issue & Product Intelligence
Catch emerging problems early and understand which products are at risk.
- Automated Issue & Spike Detection: Track surges in customer complaints, the products most affected by an issue, complete with anomaly trend lines for faster triage.
- Most Affected Products Report: Surface SKUs or product families with rising negative sentiment and the exact complaints linked to each one.
- AI-Powered Classification & Insights: AI classifies every ticket, by topic, sentiment, and product, no manual tagging.
- Weekly & Monthly Actionable Reports: Slack or email reports with top complaints, affected products, and actionable insights.
Data-Driven Survey & Feedback Control
Enrich every response with order context and ensure surveys reach the right customers at the right time.
- Advanced Customer Data Enrichment: Pull Shopify spend, order details, and Gorgias tags into each response, then filter metrics by any attribute.
- Smart Survey Throttling: Prevent survey fatigue with per-survey or global rules that stop overlapping NPS, CSAT, and CES requests.
- Survey Management Flexibility: Schedule, trigger, and deliver surveys via email, link, kiosk, or in-app using rules that fit any workflow.
Trusted by Leading DTC Brands
Read quick wins from stores that moved to Retently and gained richer analytics, cleaner Shopify data, and hands-on CX guidance.
PSD tracks customer satisfaction at every stage of the customer journey
PSD Underwear was founded in 2007 by Curt and Ryan Flaitz with the mission of creating comfortable and stylish underwear for men a…
Epic Gardening achieved an unmatched NPS score of 88 through community building
Epic Gardening began as a personal journey of plant growing and quickly transformed into a resource trusted by millions for its practical a…
Switch to Retently: Keep Your CX Momentum
Delighted is bowing out, but your CX program can level up instead of shut down along with it or settling for any alternative out there. Here's why what Retently brings to the table:
- White-glove migration: customers and past responses imported with zero downtime
- Dedicated Success Manager: onboarding call scheduled when you're ready, no extra fee
- Ecommerce power tools: multi-store dashboards, product-level issue detection, AI insights
- Free months included: 2 months on yearly plans (1 month on monthly) for verified Delighted users
FAQ
Ready? It's Effortless.
Switching NPS platforms shouldn't feel like a project. Just export a CSV from Delighted, send it to our concierge team, and we'll import the data, launch your first Retently campaign, and let you retire Delighted - all in the same afternoon, with zero survey gaps or lost history.
