What You’ll Gain with Retently NPS
Clear view of customer stages
Measure NPS during onboarding, daily use, support, and renewal, so you know exactly where the journey breaks down.
Top drivers and trends
AI spots the most significant positive and negative drivers and flags emerging trends for each customer segment.
Lower churn risk
Real-time Detractor alerts let your team step in before churn becomes revenue loss.
More word-of-mouth growth
Promoters are sent to review and referral platforms, bringing in new customers at low cost.
Shared truth across teams
Survey responses stream to Slack, Teams, and BI tools, keeping Product, Success, and Leadership aligned.
Higher response rates
Journey-based survey timing and advanced throttling help you collect more feedback without annoying your audience.
Real-world NPS use-cases
Ecommerce
Post-purchase experience: Fire an NPS email 7-14 days after fulfilment to uncover shipping or quality issues.
Support-resolution follow-up: Send NPS when a helpdesk ticket is closed to measure service quality.
Loyalty loop: Trigger surveys for repeat buyers and route Promoters to referral or review platforms.
Here’s How Retently Stays Ahead for 10 Years Now
Retently delivers deeper reporting, fully flexible survey journeys, and rock-solid data accuracy, so every decision is powered by insights you can trust.
Reporting & Analysis
Our AI classifies feedback into themes and spotlights trends across any segment so Product, Success, and the C-suite can align on the next move.
- AI sentiment & theme clustering: Classifies every response automatically, no manual work required.
- Positive/Negative driver analysis: Pinpoints the top factors moving your score up or down.
- Segmented trend charts: Slice results by plan, region, revenue, lifecycle stage, or any other customer segment.
- Flexible data & segmentation: Import any customer fields so reports match your CRM.
Multi-Journey Surveys
Ask the right question at every step of the customer journey, from first touch to renewal.
- Stage-based surveys: Send surveys at onboarding, milestones, support, or renewal.
- Multi-channel delivery: Reach users by email, in-app, link, or kiosk.
- Advanced throttling: Set cooldown rules to prevent survey fatigue.
- Advanced template control: Easily manage multiple questions, edit colors, and text to match your branding.
Closing the Feedback Loop
Turn feedback into action the moment it arrives, and help teams resolve issues fast and prove the fix worked.
- Auto & manual replies: Thank or follow up with any respondent in one click.
- Collaborative features: Assign users, leave internal notes, and mark responses as Resolved.
- Real-time alerts: Push responses to Slack, Teams, or email by customer segment.
Data Accuracy & Deliverability
Confidently rely on every datapoint you collect. Retently’s deliverability safeguards, bot detection, and partial-response capture ensure your NPS is both representative and reliable.
- Custom “From” domain: Verify your domain or connect your email account on all plans.
- Inbox-first deliverability: Excellent sender reputation keeps your surveys out of spam.
- Bot-response filtration: Advanced bot-answer detection ensures cleaner and more accurate results.
- Partial-response counting: Log the rating the moment it’s clicked, making sure you’re not missing any signals.
Automations & Integrations
Retently pushes the right data to the right tool, triggers surveys automatically, and summarizes insights so your team can focus on customers, not admin.
- Three-way integration: Import contacts, trigger surveys, and export results back to your CRM.
- Promoter paths: Invite happy respondents to reviews or referral platforms automatically after completing the survey.
- Digest emails: Get a weekly roundup of top issues, emerging trends, and AI insights based on your survey results.
The most powerful Customer Experience teams are powered by Retently
Lucas Shipsides
Business Intelligence Analyst - Customer Experience, Symbio
"Retently is a product that is constantly being made better and is at a great price point for the value it provides. Also, the Customer Success team is super responsive to any questions or requests."
Keith Hayden
Customer Marketing, Roomex
"Retently has played a big role in helping us to reduce churn by acting quickly on the feedback provided and get quotes and testimonials. Fantastic support team, which is always on hand to help with any questions. I would highly recommend it!"
Elizabeth Lang
Digital Marketing, Taxfix
"Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently."
Chris Brubaker
SVP, Marketing, Suki
"We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%.This has been a fantastic result and I really appreciate how responsive and helpful Retently has been."
Nicolas Costa
Director of Customer Operations, Koombea
"The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges."
Kellie Andrews
Founder and Chief Connector, Huntsville Hub
"I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!"
How to Get Started
- Book a live demo: Chat with one of our NPS experts and see Retently in action, tailored to your use case.
- Start a free trial: Spin up an account in minutes; you’ll get all the support you need to send your first test survey.
- Onboarding call: Once you activate, our Customer Success team jumps on a quick call with you to fine-tune your survey.
- Seamless migration: Coming from another tool? We’ll import your historical responses and will help you make sure there’s zero survey downtime.
- Launch in under a day: Most teams send their first NPS survey and get actionable feedback within 24 hours of sign-up.
