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How Mention retained customers with NPS

Mention uses Net Promoter Score to quantify and measure customer engagement


After three months of using Net Promoter Score framework, the cumulated number of upgrades from NPS respondents was 250% higher than the average upgrade rate.


Mention managed to reduce their churn rate by half, as they were preventing customers from switching to competitors by proactively closing the feedback loop.

Net Promoter Score (NPS®) is a customer satisfaction metric and an alternative to traditional loyalty surveys. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?”. The customers answer on a scale from 0 to 10 and are further categorized into three segments: Promoters, Passives and Detractors. The score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

How can we help you?

Net Promoter Score® (NPS®) is crucial for any business that wants to increase customer satisfaction and reduce churn. Retently provides NPS outsourcing services to companies who are looking to implement a thorough NPS tracking program.

Benefits of Outsourcing NPS:

Customer Focus

Less Investment

Score Credibility

10x ROI

Our team customizes and sends the NPS survey to your customers. Our AI system responds to your Promoters, Passives and Detractors. We escalate complex issues back to you and work with your team to improve your customers' satisfaction.

How it works?

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.  

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