Integrate Help Scout with Retently NPS
Send transactional surveys triggered by Help Scout events, and collect and analyze customer feedback in Retently.
Start your 7-day Free TrialAbout Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Help Scout to Retently NPS
New Customer
Send an NPS survey or add contact in Retently when a new customer is added.Conversation Assigned
Send an NPS survey or add contact in Retently when a conversation is assigned to a specific user.Conversation Created
Send an NPS survey or add contact in Retently when a new conversation is created.Tags Updated
Triggers when conversation tags are updated.Retently NPS to Help Scout
Add Note
Adds a note to existing conversation when an NPS score is received.Create Customer
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.Send Reply
Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.Similar integrations
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Get StartedUse API to create custom integrations
The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.
- Fetch your customers from Retently
- Get the NPS, CSAT, CES scores
- Receive the latest customer feedback
- Create and update customers in Retently
- Unsubscribe customers in Retently
- Send transactional surveys