Integrate Groove with Retently NPS using Zapier
Sync NPS scores with Groove and trigger NPS surveys from Groove with Retently NPS. With Retently NPS & Groove Integration, you can: send an NPS survey or add contact in Retently when an agent replies to a ticket or changes the state of a ticket to \opened\" when an NPS score is received."""
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About Groove
The simple helpdesk for SaaS and eCommerce businesses.
Groove to Retently NPS
Ticket State Changed
Send an NPS survey or add contact in Retently when a ticket's state is changed.Ticket Closed
Send an NPS survey or add contact in Retently when a ticket is closed.Ticket Moved
Send an NPS survey or add contact in Retently when a ticket is moved to a different mailbox.Customer Added
Send an NPS survey or add contact in Retently when a customer is created.Customer Replied
Send an NPS survey or add contact in Retently when a customer replies to a ticket.Ticket Started
Send an NPS survey or add contact in Retently when a new ticket is created.Ticket Tagged
Send an NPS survey or add contact in Retently when a ticket is tagged.Ticket Priority Changed
Send an NPS survey or add contact in Retently when a ticket's priority is changed.Ticket Assigned
Send an NPS survey or add contact in Retently when a ticket is assigned.
Retently NPS to Groove
Reopen Ticket
Changes the state of a ticket to opened when an NPS score is received.Change Assigned Agent
Assigns an agent to a ticket when an NPS score is received.Close Ticket
Changes the state of a ticket to closed when an NPS score is received.Add Note
Adds a private note to an existing ticket when an NPS score is received.Create New Ticket
Starts a new ticket for your customer when an NPS score is received.Change Ticket State
Changes the state of a ticket, e.g. from opened to closed when an NPS score is received.Popular Zaps
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Use API to create custom integrations
The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.
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Fetch your customers from Retently
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Get the NPS, CSAT, CES scores
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Receive the latest customer feedback
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Create and update customers in Retently
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Unsubscribe customers in Retently
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Send transactional surveys
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Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.
