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Integrate Zendesk with Retently NPS using Zapier

Automatically import new users to Retently, and create new tickets in Zendesk based on customers’ latest NPS responses.

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About Zendesk

Customer service software and support ticket system by Zendesk®. Web-based help desk software used by 200,000+ organizations worldwide. Free 30 day trial.

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retently nps to Zendesk

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Zendesk to retently nps

1

New User

Send an NPS survey or add contact in Retently when a new user is created.

2

New Group

Send an NPS survey or add contact in Retently when a new group is created.

3

New Forum

Send an NPS survey or add contact in Retently when a new forum is added.

4

New Topic in Forum

Send an NPS survey or add contact in Retently when a new topic in a forum is added.

5

New Action on Ticket

Send an NPS survey or add contact in Retently when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

6

Recent Ticket

Send an NPS survey or add contact in Retently when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

7

New View

Send an NPS survey or add contact in Retently when a new view is created.

8

New Ticket

Send an NPS survey or add contact in Retently when a new ticket is added to a view.

9

New Organization

Send an NPS survey or add contact in Retently when a new organization is added to Zendesk.

1

Update User

Update an existing user when an NPS score is received.

2

Attach File to Ticket

Attach a file to an existing ticket when an NPS score is received.

3

Update Ticket

Update an existing ticket status or add comments when an NPS score is received.

4

Create User

Create a new user when an NPS score is received.

5

Create Ticket

Create a new ticket when an NPS score is received.

6

Add Tag(s) to Ticket

Add one or more tags to an existing ticket when an NPS score is received.

7

Update Organization

Update an existing organization when an NPS score is received.

8

Add Comment to Ticket

Add a comment to an existing ticket when an NPS score is received.

9

Create Organization

Create a new organization when an NPS score is received.

Zendesk logo

Zendesk to retently nps

1

New User

Send an NPS survey or add contact in Retently when a new user is created.

2

New Group

Send an NPS survey or add contact in Retently when a new group is created.

3

New Forum

Send an NPS survey or add contact in Retently when a new forum is added.

4

New Topic in Forum

Send an NPS survey or add contact in Retently when a new topic in a forum is added.

5

New Action on Ticket

Send an NPS survey or add contact in Retently when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

6

Recent Ticket

Send an NPS survey or add contact in Retently when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

7

New View

Send an NPS survey or add contact in Retently when a new view is created.

8

New Ticket

Send an NPS survey or add contact in Retently when a new ticket is added to a view.

9

New Organization

Send an NPS survey or add contact in Retently when a new organization is added to Zendesk.

Zendesk logo

retently nps to Zendesk

1

Update User

Update an existing user when an NPS score is received.

2

Attach File to Ticket

Attach a file to an existing ticket when an NPS score is received.

3

Update Ticket

Update an existing ticket status or add comments when an NPS score is received.

4

Create User

Create a new user when an NPS score is received.

5

Create Ticket

Create a new ticket when an NPS score is received.

6

Add Tag(s) to Ticket

Add one or more tags to an existing ticket when an NPS score is received.

7

Update Organization

Update an existing organization when an NPS score is received.

8

Add Comment to Ticket

Add a comment to an existing ticket when an NPS score is received.

9

Create Organization

Create a new organization when an NPS score is received.

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Use API

Use Retently API to integrate with your web application

Our API allows you to connect Retently to your web application or an on-premise software. The API gives you the possibility to build custom integrations, workflows and scenarios using Retently OAuth.

  • List your customers from Retently
  • Get latest customer score
  • Get latest customer feedback
  • Create and update customers in Retently
  • Send transactional NPS surveys
CHECK API DOCUMENTATION