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Integrate Freshdesk with Retently NPS using Zapier

Import new contacts to Retently and send a transactional NPS survey after a ticket is closed in Freshdesk.

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About Freshdesk

Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Get a free trial today!

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retently nps to Freshdesk

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Freshdesk to retently nps

1

New Customer

Send an NPS survey or add contact in Retently when a new customer is created.

2

New Ticket Note

Send an NPS survey or add contact in Retently when a Note is added to a Ticket.

3

New Ticket

Send an NPS survey or add contact in Retently when there is a new ticket is created in Freshdesk.

4

Update Ticket

Send an NPS survey or add contact in Retently when a Ticket is updated.

5

Update User

Send an NPS survey or add contact in Retently when a user is updated.

1

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket when an NPS score is received.

2

Create Forum Topic

Create a new Forum Topic on Freshdesk Forums when an NPS score is received.

3

Create Forum Category

Creates a Forum Category when an NPS score is received.

4

Create Company

Allows you to create a Company entry in Freshdesk when an NPS score is received.

5

Create Ticket

Create a ticket in Freshdesk for your domain when an NPS score is received.

6

Create User

Allows you to create a User/Customer in Freshdesk for your support domain when an NPS score is received.

7

Create Forum

Creates a Forum under a Category when an NPS score is received.

Freshdesk logo

Freshdesk to retently nps

1

New Customer

Send an NPS survey or add contact in Retently when a new customer is created.

2

New Ticket Note

Send an NPS survey or add contact in Retently when a Note is added to a Ticket.

3

New Ticket

Send an NPS survey or add contact in Retently when there is a new ticket is created in Freshdesk.

4

Update Ticket

Send an NPS survey or add contact in Retently when a Ticket is updated.

5

Update User

Send an NPS survey or add contact in Retently when a user is updated.

Freshdesk logo

retently nps to Freshdesk

1

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket when an NPS score is received.

2

Create Forum Topic

Create a new Forum Topic on Freshdesk Forums when an NPS score is received.

3

Create Forum Category

Creates a Forum Category when an NPS score is received.

4

Create Company

Allows you to create a Company entry in Freshdesk when an NPS score is received.

5

Create Ticket

Create a ticket in Freshdesk for your domain when an NPS score is received.

6

Create User

Allows you to create a User/Customer in Freshdesk for your support domain when an NPS score is received.

7

Create Forum

Creates a Forum under a Category when an NPS score is received.

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Use API

Use Retently API to integrate with your web application

Our API allows you to connect Retently to your web application or an on-premise software. The API gives you the possibility to build custom integrations, workflows and scenarios using Retently OAuth.

  • List your customers from Retently
  • Get latest customer score
  • Get latest customer feedback
  • Create and update customers in Retently
  • Send transactional NPS surveys
CHECK API DOCUMENTATION