Author: Alex

5 Failproof Tips For Dealing With Angry or Disappointed Customers

5 Failproof Tips For Dealing With Angry or Disappointed Customers

Eventually, every business will have to face an angry customer. Clients become upset with businesses for a variety of reasons, from justified misunderstandings to expectations that don’t match up with reality.

Dealing with an angry or disappointed customer can be a challenging experience, especially if you’ve grown accustomed to satisfied ones. Luckily, you’re not the first business to face this problem, and the interaction might not be as bad as it first seems.

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Connect Retently to 1,000 other web tools using Zapier

Connect Retently to 1,000 other web tools using Zapier

Retently now integrates with Zapier, meaning you can now connect it to 1,000 other web tools. With workflow automation tool Zapier, you can set up your own codeless integrations called “Zaps”. Zaps will automatically send information from one tool to another, so you’ll spend less time manually transferring data between your business tools and can dedicate more focus to creative, big picture tasks.

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How to Use NPS as a Customer Relationship Icebreaker

How to Use NPS as a Customer Relationship Icebreaker

One of the biggest challenges for any business is developing strong, insightful relationships with customers.

In this respect, Net Promoter Score® is one of the most efficient tools to ensure progress towards establishing meaningful bonds and effective communication with clients, focusing on earning the passionate loyalty of the ones who would further sing the company’s praise.

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Is the Net Promoter Score Metric Outdated?

Is the Net Promoter Score Metric Outdated?

In a 2003 Harvard Business Review article, Fred Reichheld introduced Net Promoter Score® as a new way to measure customer loyalty and satisfaction.

That makes Net Promoter Score, as of 2017, 14 years old — an eternity for a customer success metric in the fast-paced world of technology. As a result, it’s understandable that some people might view Net Promoter Score as an outdated, overexposed and overused system.

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When Does an NPS Response Expire and can be Dismissed?

When Does an NPS Response Expire and can be Dismissed?

One of the biggest benefits of Net Promoter Score® is that it gives you timely, relevant customer feedback when you need it most.

With this feedback, you can make changes and improvements to your product or service. Do it right and there’s a chance you’ll win back an uncertain customer, or earn the long-term respect and loyalty of a valuable client.

But when does feedback start to lose its relevance? Over time, it’s likely that your business and its customers will change. Can you still rely on feedback from months or years ago to guide your customer satisfaction priorities? Also, should you let it affect your Net Promoter Score?

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How to Choose the Right NPS Survey Tool for your Business

How to Choose the Right NPS Survey Tool for your Business

Choosing the right Net Promoter Score® survey platform assumes answering the next questions:

  • Which NPS® product can manage my customer base size?
  • Which software can help me communicate with my customers through a simple and clear interface?
  • Can I sync my customer data to Salesforce, Microsoft Dynamics or any other services?
  • Can I customize the NPS survey and give it my company’s branding style?
  • Which NPS software is reliable and trustworthy?

These are only few questions you need to consider when choosing the right NPS product to support your goals. Here is the guide on NPS software tools and tips to select a right one for your business.

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The Advantages of NPS Over CSAT, CES and Other Customer Satisfaction Metrics

The Advantages of NPS Over CSAT, CES and Other Customer Satisfaction Metrics

Since it was first introduced in 2003, Net Promoter Score® has established itself as the primary metric for measuring customer satisfaction, retention and potential growth.

However, it’s certainly not the only customer satisfaction metric out there. From CSAT and CES to alternative methods of measuring customer satisfaction, the world of market research is full of useful methods of recording customer sentiment.

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How SaaS Companies Can Project Monthly Revenue Using NPS

How SaaS Companies Can Project Monthly Revenue Using NPS

Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. If your company is charging the clients on a monthly base, signing up new customers and keeping them onboard has an incredible impact on your revenue, growth rate and profits.

The only problem is that MRR can be notoriously difficult to calculate accurately. As customers join and cancel, projecting your monthly recurring revenue for two, three or six months into the future can be a serious challenge, even for the most data-focused businesses.

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